Returns & Exchanges

At Alexandria, we want you to be completely satisfied with your beauty experience. If a product isn't the perfect fit for your skin or routine, we offer a hassle-free 30-day return policy on all eligible items.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all safety seals are intact for hygiene-sensitive products.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality team inspects the return, your refund will be processed back to your original payment method within 5-7 business days.